About / Marsel Nenaj

Tech experience. For your daily business.

I’m Marsel. I turn my experience in tech and fintech into clearer offers, manageable delivery and less manual work for small businesses.

What you gain from it.

My perspective comes from independent IT work, running an online shop and my time at Bitpanda.

At Bitpanda, I gained experience in customer service, marketing, web, community and crisis communications.

For your marketing: we turn real customer questions into clear offers. Your website and campaigns show which messages connect.

For customer contact: structured inquiries make proposals easier. Clear answers help with follow-up questions and complaints.

Clearer communication. Less manual work.

A published article

An article from my time at Bitpanda, published on 27 June 2024 with my byline.

Short tests, early feedback and data help small teams make better decisions too. We start with one manageable step.

CRM, automation and AI can organise inquiries or prepare replies. We test on real cases and define access and approvals.