Technical Support
Technical support for your website
I maintain your website and check its essential functions. Scope and response times are agreed before the handover.
Clear ownership for website maintenance
We first review the current setup, then agree what will be maintained, which checks are needed and how to report problems.
- Pricing
- From €250 net per month
- Timing
- Ongoing monthly support after the technical handover. Checks, availability and response times are agreed.
Support covers agreed maintenance and small corrections. New features, larger changes and third-party licence costs are agreed separately.
Who looks after the website
Before taking over, we review the technical condition and establish responsibilities. Changes and faults follow an agreed procedure.
Example technical check
Test the inquiry journey after a change
Checks and procedures follow the system being maintained and the agreed service.
Example details
- Change
- Update an agreed website component
- Check
- Test the display and form delivery with test data
- Record
- Document the change, findings and corrections needed
Review the setup before taking it over
I review the software, account access and known problems. An outdated setup or one that can no longer be maintained may need additional work. Before ongoing support begins, you know which conditions need to be met.
Match changes with appropriate checks
We determine which functions should be checked after changes. This can include the journey from submitting a form to receiving the inquiry. We also agree on backups, restoration and reporting unusual behaviour.
When you want to expand the website
New service pages, a different inquiry journey or additional features require active development. We agree on these tasks and the capacity they need separately from maintenance.
Explore active improvementYour technical support
- A maintenance plan for the agreed software and its updates
- Checks of essential functions with recorded findings
- Bug fixes and small corrections within the agreed support scope
Delivery and handover
Take over the system
System, access and current technical state are reviewed.
Observe operation
Availability and relevant errors are monitored continuously.
Resolve issues
I address reported faults within the agreed scope and record the changes. Availability and response times are settled before support begins.
Before commissioning
Does this fit my business?
An existing website needs reliable care
A technical contact is missing
The scope is stable and clearly limited
What do I need to provide?
I need the relevant access and an overview of hosting, existing extensions and previous issues.
Are hosting and the domain included?
Technical support covers my work on the agreed website. Contracts and fees for the domain, hosting or external services are clarified separately. We also record the access and provider contacts needed.
How quickly do you respond to a fault?
Availability and response times are agreed for the support arrangement. Round-the-clock cover is not automatically included. For important functions, we establish how a fault is reported and assessed.
Can you take over any existing website?
That depends on the system review. Missing access, unsupported software or fundamental faults may require work before a handover. That work is quoted separately.
Which website needs reliable technical support?
Share the website and its platform, if you know it. Known problems and details of the current support arrangement help assess a handover.