Understand the service and route
The website leads from the transfer offer to the relevant booking inquiry.
A Nenaj project
A booking journey for Tirava
A multilingual website with a guided booking inquiry and one central intake.
The task.
Guests need to understand the transfer service, select their route and submit a complete booking inquiry in their preferred language.
Presence · Booking flow · Inquiry intake · Multiple languages
How it works together.
The implementation guides guests through their choice and collects the details needed to handle the request.
Capture details together
A guided form collects the required information in one central intake.
For different guests
Multilingual content explains the offer and next steps.
Starting point
Before launch there was no Tirava website, digital booking system or established digital inquiry path.
The scope included the offer structure, the required booking details and the sequence of steps.
My approach
I first established how guests choose a ride and which details the inquiry needs. This informed the page structure and the sequence of form steps.
The website connects the transfer service with route selection and a booking inquiry. Multilingual content guides guests through the steps, while their details arrive together at one central intake.
What changed
Guests can review the offer and route on the website and complete their inquiry in a fixed sequence. The details arrive together in one central intake.
What took shape.
- 01Positioning and information architecture
- 02Multilingual web presence
- 03Guided booking and inquiry forms
- 04Central intake for structured inquiries
- 05Operation and improvement after launch
Related service: Inquiries & customers
Discuss your booking pathYour booking journey.
Tell me what customers should be able to book or request. We will work out the right flow and scope of implementation.