Understand the service and route
The website leads from the transfer offer to the relevant booking inquiry.
A Nenaj project
Tirava A clear booking journey.
For Tirava, I built a multilingual website with a guided booking path. The offer, route and required details lead to a structured inquiry in one central intake.
The task.
Guests need to understand the transfer service, select their route and submit a complete booking inquiry in their preferred language.
Presence · Booking flow · Inquiry intake · Multiple languages
How it works together.
Three parts of the booking path work together in the delivered system.
Capture details together
A guided form collects the required information in one central intake.
For different guests
Multilingual content explains the offer and next steps.
Starting point
Before launch there was no Tirava website, digital booking system or established digital inquiry path.
The scope included the offer structure, the required booking details and the sequence of steps.
My approach
I first structured the offer, booking decisions and required information. This shaped the page structure and guided inquiry flow.
The implementation connects the service, route and booking form. Multilingual content explains the offer, while the central intake keeps inquiry details together.
What changed
Guests can review the offer and route on the website and complete their inquiry in a fixed sequence. The details arrive together in one central intake.
What took shape.
- 01Positioning and information architecture
- 02Multilingual web presence
- 03Guided booking and inquiry forms
- 04Central intake for structured inquiries
- 05Operation and improvement after launch
Related service: Inquiries & customers
Discuss your booking pathYour booking journey.
Tell me what customers should be able to book or request. We will work out the right flow and scope of implementation.